Hartley Lifecare applies a Family Governance model to all of the services we provide, allowing the person supported and their families to be involved as much or as little as they like, in determining the care requirements. This is a person centred approach.
It is crucial for us to be able to provide appropriate support through listening to the individuals in an effort to fully understand their needs. Often a “team” of people have been involved in the individual’s life that knows them very well.
The person with disability, their parents, siblings, guardians, advocates and others are best placed to understand the level of support required.
Through ongoing feedback we are able to properly support the individual and help them to achieve their goals and aspirations.
Some examples of involvement are:
- Have a say in the selection of staff who work in the relevant Hartley Lifecare residence by taking part in the recruiting process and providing feedback on existing support staff
- Participate in regular meetings with other flatmates and Hartley Lifecare management/staff to discuss the overall operation of the house
- Provide input to the support model
- Work closely with Hartley Lifecare in order to achieve the best possible outcomes for the person with disability
- Participate in regular face to face meetings with Hartley Lifecare management team to give feedback on the services
- Review financial statements on a regular basis