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Our Philosophy

Hartley Lifecare works with individuals, their family and guardians to enable people with disability to have opportunities to live their best life.

In order to accomplish this we provide person centred support that actively involves family and friends under a family governance model.

We also train our staff in active support and implement this model across our support service for the best outcome for the person with disability.

Person centred support

Person centred approach is about ensuring the person with disability is at the centre of decisions which relate to their life.

People with a disability have control and are involved in planning, developing and monitoring support to make sure it meets their individual needs.

Putting people and their families at the centre of decision making is a core focus for Hartley.

Active support

Active Support is a way for people with disability to engage in meaningful everyday activities of their choice, with the amount of support they need.

Our active support training is provided by registered qualified trainers and tailored to each individual and their support requirements.

Family governance

Hartley Lifecare applies a Family Governance model to all of the services we provide, allowing the person supported and their families to be involved in determining the care requirements as much or as little as they like.

It is crucial for us to be able to provide appropriate support through listening to each individual in an effort to fully understand their needs. This involves working closely with those who have a greater level of awareness of the individual’s life experiences.

The person with disability, their parents, siblings, guardians, advocates and others are best placed to understand the level of support required.

Through ongoing feedback we are able to properly support the individual and help them to achieve their goals and aspirations.

Some examples of involvement are:

  • Have a say in the selection of Hartley Lifecare staff (at the house where the individual resides) by taking part in the recruiting process and providing feedback on existing support staff
  • Participate in regular meetings with other flatmates and Hartley Lifecare management/staff to discuss the overall operation of the house
  • Provide input to the support model
  • Work closely with Hartley Lifecare in order to achieve the best possible outcomes for the person with disability
  • Participate in regular face to face meetings with Hartley Lifecare management team to give feedback on the services